❓ Frequently Asked Questions
All answers to your questions about fb78, right here
From deposits and withdrawals to VIP benefits, security, and verification — find detailed answers to all your fb78 questions in one place.
Whether you're new to fb78 or a returning user, questions come up. How long does a withdrawal take, how do you get VIP cashback, or what do you need to verify your account — everything is explained in plain language on this page. Browse the sections below and find the answer you need. If you still have an issue, our 24/7 live chat support is always ready.
How to Withdraw Money
Yes, withdrawals at fb78 are available 7 days a week, 24 hours a day. Whether it's late at night or a public holiday, you can submit a request to bKash, Nagad, or Rocket at any time. The money typically arrives in your mobile wallet within 30 minutes to 3 hours.
The minimum withdrawal amount at fb78 is ৳500. Withdrawal requests below this amount will not be accepted. This limit applies equally to bKash, Nagad, and Rocket. So before requesting a withdrawal, make sure your withdrawable balance is at least ৳500.
A pending status is usually temporary — processing can take up to 3 hours. If more than 3 hours have passed and the money has not arrived, contact us via live chat. Keep your transaction ID or reference number handy so support can resolve the issue quickly.
Yes, for security purposes fb78 only processes withdrawals to a bKash, Nagad, or Rocket number registered in your own name. Sending money to someone else's wallet is not possible. This rule is in place to protect your account and funds.
Withdrawals at fb78 are generally completed within 30 minutes to 3 hours. This applies to bKash, Nagad, and Rocket alike. If your account is verified and the wallet name matches, the process is even faster.
VIP & Cashback
Each week, cashback is calculated at a set rate based on your gameplay. The higher your VIP level, the higher your weekly cashback rate. Cashback is credited directly to your fb78 account, and you can use it in your next game or withdraw it.
fb78 has three VIP levels in total: Bronze — up to 0.3% weekly cashback; Silver — up to 0.7% weekly cashback; Gold — up to 1.0% weekly cashback. Each level also comes with other special benefits.
The more regularly you play at fb78, the faster you can advance to the next level. Consistent gameplay and active account use accelerate your VIP progress. The support team can tell you your current level and progress.
In addition to cashback, VIP members receive special promotional offers, faster withdrawal processing, and dedicated support. Moving to higher levels unlocks even more exclusive benefits. Contact us via live chat to learn more about VIP perks in detail.
Stay Safe
Never. No fb78 employee or representative will ever ask for your bKash PIN, Nagad PIN, Rocket PIN, or OTP. If anyone asks for these, it is a fraud attempt. Report any such suspicious contact to our support team immediately.
Yes. fb78 uses SSL encryption technology to protect your personal information and financial transactions. Every connection is encrypted, so third parties cannot access your data. Full details are available in our privacy policy.
Use a strong password that includes uppercase and lowercase letters, numbers, and special characters. A password of at least 10 characters is recommended. Do not use your fb78 password on any other site, and never share it with anyone.
If you suspect someone else has accessed your account, change your password immediately and contact fb78 via 24/7 live chat or at [email protected]. The support team will verify your account and take security measures promptly.
Always check the URL in your browser's address bar — the real address is fb78.lat. Phishing sites often change the spelling slightly (for example, fb-78.lat or fb78-bd.com). Instead of clicking unknown links, type the address directly into your browser. If in doubt, confirm via live chat.
Verification & Documents
Verifying your account confirms your identity, which protects your account and funds. It helps prevent fraudulent activity and ensures withdrawals go only to the rightful owner. Verified accounts also have smoother transactions.
fb78 may request verification typically at the time of your first large withdrawal or if unusual activity is detected on your account. You can also complete verification on your own at any time, which makes future transactions smoother.
A National ID Card (NID) is generally the most accepted document. A passport or driving licence may also be accepted. The document photo must be clear and readable. The support team can guide you in detail on which documents are accepted.
If your verification is rejected the first time, don't worry. It usually happens because the document photo is blurry or cropped. Take a clear photo in good lighting and resubmit. If you let the support team know, they can tell you exactly where the issue was.
Deposits
fb78 currently supports deposits via three mobile payment methods: bKash, Nagad, and Rocket. The minimum deposit amount for all methods is ৳500. Transactions are fast, and once successful, the balance is added to your account instantly.
Log in to your fb78 account, go to the deposit section, and select bKash. Send money to the indicated bKash number and submit the transaction ID correctly. The minimum deposit is ৳500. If the details are correct, the balance will update within a few minutes.
First, wait a little while — there can sometimes be a slight delay. If more than 15 minutes have passed, contact us via live chat. Share your bKash or Nagad transaction ID, amount, and time, and support will verify and add the balance quickly.
Yes, depositing at fb78 via Nagad is simple and fast. On the deposit page, select Nagad, send to the indicated number, and enter the reference number correctly. The process is the same as bKash, with a minimum deposit of ৳500.
Yes, Rocket (Dutch-Bangla Bank's mobile wallet) is fully supported at fb78. Deposits and withdrawals via Rocket work the same way as bKash and Nagad. The minimum deposit is ৳500, and the Rocket account must be registered in your own name.
Have more questions? We're here to help
fb78's support team is by your side 7 days a week, 24 hours a day — in Bengali and English.
24/7 Live Chat Support
[email protected]