fb78's Privacy Policy
This document provides a complete description of how your personal information is collected, stored, and kept secure on the fb78 platform.
Our Privacy Commitment
fb78 believes that a user's personal information is their own asset. We place the highest importance on the privacy of every user on our platform and use the latest security technology to keep your information safe. This Privacy Policy ("Policy") will tell you how fb78 collects your information, for what purposes it is used, with whom it is shared, and what rights you have.
By using the fb78 website or services, you will be considered to have accepted all the terms of this Policy. If our Policy changes, we will update this page and notify you where applicable.
Types of Information Collected
When you create an account, log in, and use various services on fb78, we may collect the following types of information:
A. Information You Provide Directly
The information you supply yourself includes:
- Name, date of birth, and age verification details
- Email address and mobile number
- Login credentials (username and password)
- Payment-related information — bKash, Nagad, or Rocket account details (not the full number, only the necessary portion)
- Documents submitted for identity verification (such as a copy of your national ID card)
B. Automatically Collected Information
When you use our platform, some information may be collected automatically, such as:
- IP address and device identifier
- Browser type and version
- Operating system information
- Page visits, session duration, and click data
- Data collected through cookies and similar tracking technologies
C. Transaction-Related Information
Records of your deposits, withdrawals, and gaming activity — such as deposit amounts, dates, methods, and withdrawal history — are stored in our system.
Purpose of Using Information
fb78 uses your information for the following legitimate purposes:
- Account management: To create, verify, and keep your account secure
- Service delivery: To provide betting, gaming, deposit, and withdrawal services without interruption
- Identity verification and age confirmation: To ensure that only users aged 21 or above use fb78
- Fraud prevention: To detect and prevent suspicious activity
- Customer support: To resolve your inquiries and issues, via 24/7 live chat and email
- Bonuses and offers: To provide you with relevant promotions and bonus offers
- Legal compliance: To comply with applicable regulations
- Platform improvement: To analyze user experience in order to further improve the quality of our services
We will never use your information for purposes beyond those described above.
Sharing and Disclosure of Information
fb78 never sells your personal information to third parties. However, we may share your information in the following limited circumstances:
A. Service Provider Partners
Companies that handle payment processing (bKash, Nagad, Rocket), technical infrastructure, and gaming software — such as Pragmatic Play, Evolution Gaming, Spribe, or JILI — may receive the minimum information necessary to operate their own services. These partners are contractually bound to maintain the same privacy standards as we do.
B. Legal Reasons
We may provide necessary information in response to a valid legal order, court order, or request from a regulatory authority.
C. Fraud Prevention
Information may be shared with relevant authorities in the investigation of money laundering, fraud, or any other illegal activity.
D. Your Consent
If you give explicit consent, information may be shared with specific third parties.
Cookies and Tracking Technologies
The fb78 platform uses cookies and similar technologies to improve your browsing experience.
Types of Cookies
- Essential cookies: Essential for maintaining login sessions and for secure transactions.
- Functional cookies: Used to remember your preferences, language, and settings.
- Analytics cookies: Help monitor platform usage and improve services.
You can control cookies by changing your browser settings if you wish. However, disabling certain cookies may affect your ability to use some features of the platform.
Data Retention and Security
Retention Period
fb78 retains your information for as long as your account is active and, thereafter, for as long as required to meet legal obligations. Even after an account is closed, financial transaction records may be retained in accordance with applicable regulations.
Security Measures
fb78 follows the technologies and practices below to protect your information:
- SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
- Secure server and data centre infrastructure
- Two-Factor Authentication
- Regular security audits and vulnerability testing
- Access controls — only authorised staff can view your information
- PCI-DSS standards for payment information
There are some inherent risks in transmitting data over the internet — however, fb78 always strives to keep those risks to a minimum.
Your Rights
As a user of the fb78 platform, you have the following rights:
A. Right to Access
You can request at any time to know what information we hold about you.
B. Right to Rectification
If there is any error in your stored information, you can contact us to have it corrected.
C. Right to Erasure
Where there is no legal obligation to retain it, you may request the deletion of your personal information in certain circumstances.
D. Right to Object to Processing
You have the right to object to the use of your information for marketing or profiling purposes.
E. Right to Data Portability
You can request to receive your own information in a structured, easily readable format.
To exercise these rights, please contact our support team. fb78 will respond to your request within a reasonable time.
Protection of Minors
fb78 is a platform strictly operated for users aged 21 and above. We do not knowingly collect any information from minors and do not allow minors to open accounts.
If for any reason we become aware that a minor's information has entered our system, we will immediately delete that information and close the account.
Third-Party Links and Services
The fb78 platform may integrate services from gaming software providers. These third parties have their own privacy policies, which are outside fb78's control. It is recommended that you read their own policies before using their services.
When transacting through bKash, Nagad, and Rocket, the security rules of the relevant payment gateway will apply.
Policy Changes
fb78 reserves the right to update this Privacy Policy at any time. If any significant changes are made to the Policy, we will display a notice on the platform and/or notify you at your registered email address.
Continuing to use fb78 after a change is made will be considered acceptance of the new policy. Therefore, it is recommended that you review this page regularly.
International Data Transfers
fb78's servers and service provider partners may be located outside Bangladesh. In that case, your information may be transferred internationally. However, such transfers will always be carried out while maintaining the protection standards stated in this Policy.
We ensure that even in the case of international transfers, the protection of your information will be no less than the standard described in this Policy.
Responsible Gaming and Data
fb78 places the highest importance on responsible gaming. Using data about your gaming activity, we can identify unusual behaviour and contact you for your protection if needed. The use of information for this purpose is in your interest and is not shared with any third party for marketing purposes.
To learn more about responsible gaming, visit our Responsible Gaming page.
Contact Us
If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us:
Live Chat: 24/7 support in Bengali and English
Email: [email protected]
The fb78 support team will respond to your request as quickly as possible. For complex privacy-related requests, additional identity verification may be required.